I am trying to sign up for a library card, and I keep getting a message at the very end of the process, "Form submission error, Invalid request to ILS: PIN is not valid : PIN is trivial."

 


Answer

When creating a PIN/Password, please keep the following in mind:

  • Your PIN/Password must be between 8 and 32 characters long and can include upper or lower case characters (a-z, A-Z), numbers (0-9), and/or special characters limited to the following: ~ ! ? @ # $ % ^ & * ( )
  • A PIN/Password must not contain common patterns, for example:
  • A character that is repeated 3 or more times (0001, aaaa, aaaatf54, x7gp3333)
  • A set of up to four characters repeated two or more times (1212, abab, abcabc, ababx7gp, x7gp3434)
  • PINs/PASSWORDs must not contain a period.
  • Last Updated Sep 23, 2022
  • Views 8
  • Answered By Bernard -AskNYPL

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